Help & FAQ

Common questions from homeowners. Something not here? Call us — we'll answer.

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Frequently asked

How often should I service my system?

Twice a year — cooling in spring, heating in fall. Skipping annual service voids most manufacturer warranties and typically shortens equipment life by 3–5 years.

Is a bigger AC better?

No — an oversized system short-cycles: it cools the air fast but doesn't run long enough to remove humidity. You end up with a cold, clammy house and higher bills. Right-sized is what matters.

How long should a new system last?

12–18 years for AC and heat pumps, 15–25 years for gas furnaces, when maintained. Skipping maintenance can cut that in half.

Do you finance?

Yes — 0% for 12 months and longer terms available with approved credit. We'll walk you through options during the quote.

What size system do I need?

The only honest answer is "we need to do the load calc." A Manual J calculation considers your envelope, windows, insulation, duct system, and orientation. Sizing rules-of-thumb (like "500 sqft per ton") are wrong more often than they're right.

Can I replace my outdoor unit without the indoor unit?

Sometimes, but usually not — matched systems are engineered to work as a set, and mixing generations often violates the manufacturer warranty. We'll tell you honestly if it makes sense in your case.

What about R-410A vs the new refrigerants?

2025 saw the industry transition to A2L refrigerants (R-32 and R-454B). Existing R-410A systems can still be repaired for years; new installs use the new refrigerants. Ask us about the details.

Do you offer duct cleaning?

Only when it's actually needed — visible mold, post-renovation debris, or persistent odor. Routine duct cleaning is usually a waste of money.

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