What counts as an emergency
- No heat in freezing weather (risk of frozen pipes)
- No cool in extreme heat (risk to vulnerable occupants)
- Water leak from your indoor unit
- Gas smell (call gas utility first, then us)
- Electrical smell or smoke from equipment (kill power first)
- Carbon monoxide detector alarming near HVAC equipment
How after-hours pricing works
Emergency after-hours rate is disclosed on the call — no surprise invoices. Members on our maintenance plans pay no overtime rate.